Answers
Sub-Zero Ice and Water Questions, Answered Short
Each page answers one question about Sub-Zero ice or water in one sentence, then lists the checks an owner can make safely, in order, and stops where the work needs a technician.
Written by Sub-Zero Repair Tacoma for Tacoma and South Sound kitchens. If your question is about a repair already under way, call (206) 472-1140.
No ice at all
The bin is empty. Start here.
- Why Is My Sub-Zero Not Making Ice?
The order to work through before anyone opens the cabinet
- How Do I Reset a Sub-Zero Ice Maker?
What Sub-Zero means by a reset, in the right order
- Could the Ice Maker Simply Be Switched Off?
How each Sub-Zero shows its ice maker running, panel by panel
- How Long Until Ice Returns After a Filter Change?
How long the wait runs, and why the first batch goes
- Why Did the Ice Stop After a Power Cut?
What the freezer does first, and how long to allow
- Can a Frozen Fill Tube Stop Ice Production?
A plug of ice above the mold, and the thaw that clears it
- How Much Ice Should a Sub-Zero Make in a Day?
The published rate, and how long a bin takes to fill
Ice that comes out wrong
Hollow, cloudy, small, clumped, off-tasting.
- Why Are My Ice Cubes Hollow?
The three causes Sub-Zero names, and the two you can check
- Why Is My Ice Cloudy?
Why still water freezes cloudy, and when it is worth a call
- Why Are the Cubes Getting Smaller?
Why a short fill shows up in the cube before the bin
- Why Does My Ice Taste Bad?
Three ordinary causes, all three of them yours to fix
- Why Are the Cubes Sticking Together?
What defrost does to ice nobody uses, and the simple cure
- Why Are There Black Specks in My Ice?
What to note, and why the guides say to stop there
Water where it should not be
In the bin, in the freezer, on the floor.
- Why Is There Water in the Ice Bin?
Three ways water gets past the mold and stays in the bin
- Why Is the Ice Maker Leaking Into the Freezer?
What a sheet of ice under the module is telling you
- Why Is There Water Under My Sub-Zero?
Stop it first, then find it: the three places it comes from
- Is a Dripping Inlet Valve Urgent?
Why a drip between fills is today's job, not next week's
- Why Is the Water Valve Buzzing?
Which buzz is the valve working and which is the valve failing
The supply line and the filter
Valve, pressure, line, cartridge, dispenser.
- Can a Saddle Valve Cause Ice Problems?
The old self-piercing tap on the house pipe, and why it starves
- Why Is the Water Dispenser Slow or Dead?
Trickle or nothing: the two symptoms point different ways
- Can I Run a Sub-Zero Without a Water Filter?
Bypass mode, and the one case where Sub-Zero asks for it
- What Water Pressure Does a Sub-Zero Ice Maker Need?
The two published ranges, and which model asks for which
- Copper or Braided Steel for the Supply Line?
What each guide accepts, and the one place copper is ruled out
Tacoma and South Sound water
What comes out of the tap here, and what it does to ice.
- Is Tacoma Water Hard Enough to Scale an Ice Maker?
What the utility publishes, and where scale sits on the list
- Is Well Water Across the Narrows Hard on an Ice Maker?
Pressure first on a well, then minerals: the order it matters
Undercounter ice machines
The standalone ice makers under a counter or a bar.
- Do You Repair Undercounter Ice Machines in Tacoma?
The machines we take, from the Designer back to the 315I
- Can You Install an Undercounter Ice Machine?
What the opening, the outlet and the drain need before delivery
- Why Is My Undercounter Ice Machine Not Draining?
Drain line, fall and pump: where standing water comes from
- How Do I Clean a Sub-Zero Undercounter Ice Machine?
The six-month routine, and the solutions the guide names
- Can an Undercounter Ice Machine Live Outdoors Here?
Which models are rated for a deck, and what the weather costs
- Do You Repair Commercial Ice Machines?
Where our work stops, and who to call past that line
The visit and the price
What $89 buys and what the repair bands are.
- What Does Sub-Zero Ice Maker Repair Cost in Tacoma?
The published band, the diagnosis fee and what happens to it
- Is the $89 Visit Credited to the Repair?
What the visit fee buys and how it comes off the repair
The ice maker service page sets out what a repair covers and the band it is priced from. The coverage page sorts every place we go by its water source.
Not on the list?
Ask it on the phone: (206) 472-1140, answered 24/7. Or book a visit online and describe it there.